Refund policy

LEONITE® – operated by E-Commerce Tavic (sole proprietorship)
Registered office: 5015 Erlinsbach (SO), Canton of Solothurn, Switzerland

Version: 9 August 2026

1. SCOPE

1.1 These Withdrawal and Return Terms apply to orders placed through the LEONITE® online shop at www.leonite.ch.

1.2 The supplier and contracting party is E-Commerce Tavic (sole proprietorship), Weiherstrasse 17, 5015 Erlinsbach (SO), Switzerland, email: support@leonite.ch.

1.3 Consumers habitually resident in the European Union — we currently deliver to Germany, Austria, Italy and Spain — or in the United Kingdom are entitled to the mandatory consumer rights applicable in their country, insofar as we direct our commercial activities to that country. These rights include, in particular, the statutory right of withdrawal for distance contracts.

1.4 LEONITE® grants consumers habitually resident in Switzerland or the United States a voluntary 14-day return right in accordance with these Terms.

1.5 Mandatory statutory rights in the country in which the customer is habitually resident remain unaffected and take precedence over any conflicting provision of these Terms.

2. WITHDRAWAL AND RETURN PERIOD

2.1 The customer may withdraw from the contract, or exercise the voluntary return right, within 14 days without giving any reason.

2.2 For contracts for the purchase of goods, the withdrawal or return period is 14 days from the day on which the customer, or a third party designated by the customer who is not the carrier, receives the goods.

2.3 Where several goods are ordered as part of a single order and delivered separately, the period is 14 days from the day on which the customer, or a third party designated by the customer who is not the carrier, receives the last item delivered. Where an item is delivered in several partial shipments or pieces, the period is 14 days from receipt of the final partial shipment or final piece.

2.4 To meet the deadline, it is sufficient for the declaration of withdrawal or return to be sent before the 14-day period expires.

3. EXERCISING THE RIGHT OF WITHDRAWAL OR RETURN

3.1 To exercise the right of withdrawal or return, the customer must inform us of the decision by means of an unequivocal statement.

3.2 The statement may be sent in particular by email or post to:

E-COMMERCE TAVIC
Weiherstrasse 17
5015 Erlinsbach (SO)
Switzerland

Email: support@leonite.ch

3.3 Alternatively, customers may use the prominently linked electronic withdrawal function “Withdraw from contract”. It is continuously and easily accessible during the statutory withdrawal period in the footer of our Online Shop or at https://account.leonite.ch. After identification using the email address used for the order and selection of the relevant order, the withdrawal declaration can be submitted using the clearly labelled confirmation function “Confirm withdrawal”. Receipt of the withdrawal declaration will be confirmed immediately by email on a durable medium. The confirmation will contain the content, date and time of the withdrawal declaration.

3.4 The model withdrawal form in section 9 may be used but is not mandatory. Prior authorization or confirmation by LEONITE® is not required for the effective exercise of the right of withdrawal or return.

4. RETURNING THE GOODS

4.1 After declaring withdrawal or a voluntary return, the goods must be returned without undue delay and no later than 14 days after the declaration to:

E-COMMERCE TAVIC
Weiherstrasse 17
5015 Erlinsbach (SO)
Switzerland

The return deadline is met if the goods are dispatched before it expires.

4.2 The customer bears the direct cost of returning the goods. This does not apply where the goods were delivered incorrectly, damaged or defective, or where we have expressly agreed to bear the return costs. Mandatory statutory provisions remain reserved.

4.3 The customer may inspect and try on the goods to the same extent as would normally be possible in a physical shop.

4.4 The customer is liable for any loss in value only where it results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Excessive use does not automatically result in the loss of a statutory right of withdrawal.

4.5 Labels, hangtags and original packaging should remain attached to the goods where possible or be returned with them. Their absence does not automatically exclude a return following a statutory withdrawal, but may be taken into account where it has caused a reduction in value.

4.6 The customer should retain proof of postage until the return has been fully processed.

5. REFUNDS

5.1 Following a statutory withdrawal by a customer in the European Union, we will refund all payments received from the customer, including the cost of the least expensive standard delivery offered by us. Additional costs resulting from the customer’s express choice of a more expensive delivery method will not be refunded.

5.2 For customers in the United Kingdom, we will refund the purchase price and the cost of the least expensive standard delivery offered by us in accordance with mandatory statutory requirements.

5.3 For a voluntary return by a customer in Switzerland or the United States, we will refund the purchase price of the returned goods. The original shipping costs are not refunded where the voluntary return is made because the customer does not like the item, selected the wrong size or has a comparable reason.

5.4 Refunds are made without undue delay and within the applicable statutory period. For a withdrawal by a customer in the European Union, the refund will generally be made no later than 14 days after we receive the withdrawal declaration. We may withhold the refund until we have received the goods or the customer has supplied evidence of having sent them back, whichever occurs first.

5.5 For customers in the United Kingdom, the refund will be made no later than 14 days after the day on which LEONITE® receives the goods or the customer provides evidence that the goods have been sent back, whichever occurs first. For voluntary returns from Switzerland or the United States, the refund will be made within 14 days after the return is received and inspected.

5.6 The refund will be made using the same means of payment used for the original order unless expressly agreed otherwise. The customer will not incur any additional fees as a result of the refund.

5.7 Customs duties, import taxes, import charges or handling fees paid directly by the customer to public authorities, shipping service providers or other third parties are generally not refunded by LEONITE®. Mandatory statutory claims and the reimbursement of amounts collected directly by us remain reserved.

6. EXCEPTIONS AND REDUCTION IN VALUE

6.1 No statutory or voluntary right of withdrawal or return applies to goods made to the customer’s specifications or clearly personalized to the customer’s needs, insofar as such an exclusion is legally permitted.

6.2 This may apply in particular to personalized, individually made or specially manufactured products.

6.3 Goods that have been worn, washed, soiled, damaged or used beyond what is necessary for inspection are not automatically excluded from a statutory right of withdrawal. However, any resulting reduction in value may be deducted from the amount refunded insofar as legally permitted.

6.4 Statutory rights relating to defective, damaged or incorrectly delivered goods remain unaffected.

6.5 Digital gift cards purchased for payment are subject to any mandatory statutory withdrawal rights applicable in the individual case. Independently of those rights, an unredeemed gift card may be returned within the voluntary return period applicable to the customer.

6.6 In the event of a valid withdrawal or voluntary return, the gift-card code will be deactivated and the purchase price paid will be refunded using the original means of payment.

6.7 Once a gift card has been redeemed in full or in part, a voluntary return is excluded. Mandatory statutory rights remain unaffected. Gift-card value already redeemed will not be refunded twice.

7. CANCELLATION BEFORE DISPATCH

7.1 Until the order has been fulfilled, the customer may submit a cancellation request using the electronic function referred to in section 3.3 or notify us of the decision by email at support@leonite.ch. Insofar as the declaration also constitutes the exercise of a mandatory statutory right of withdrawal, it does not depend on approval by LEONITE®.

7.2 If the order has already been fulfilled or dispatched, withdrawal or return may still be declared through the return function in the customer account or by email. The goods must be returned in accordance with section 4. Statutory rights and the voluntarily granted rights of withdrawal and return remain unaffected.

8. DEFECTS, TRANSIT DAMAGE AND INCORRECT DELIVERIES

8.1 Statutory rights relating to defective, damaged or incorrectly delivered goods remain unaffected.

8.2 In the event of a defect, transit damage or incorrect delivery, we ask the customer to contact us as soon as possible by email at support@leonite.ch and provide the order number, a brief description and, where possible, clear photographs. A delayed or omitted notification does not restrict mandatory statutory rights.

8.3 Where a complaint is justified, we will bear the necessary return costs insofar as required by law.

9. MODEL WITHDRAWAL FORM

If you wish to withdraw from the contract, you may complete and send us this form. Use of this form is not mandatory.

To:

E-COMMERCE TAVIC
Weiherstrasse 17
5015 Erlinsbach (SO)
Switzerland

Email: support@leonite.ch

I/We hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods:

__________________________________________________________________________________________

Ordered on / received on: ___________________________________________________________________

Name of customer(s): _______________________________________________________________________

Address of customer(s): _____________________________________________________________________

Order number (if available): _________________________________________________________________

Date: ______________________________________________________________________________________

Signature of customer(s) (only if this form is submitted on paper):

_______________________________________