Terms of service

GENERAL TERMS AND CONDITIONS (GTC)
LEONITE® – operated by E-Commerce Tavic (sole proprietorship)
Registered office: 5015 Erlinsbach (SO), Canton of Solothurn, Switzerland

Last updated: 9 August 2026

1. SCOPE

1.1 These General Terms and Conditions (GTC) apply to all orders placed through the LEONITE® online shop at www.leonite.ch.

1.2 LEONITE® is a fashion label of E-Commerce Tavic (sole proprietorship), Weiherstrasse 17, 5015 Erlinsbach (SO), Switzerland.

1.3 Our offer is intended for private customers aged 18 or over with a delivery address in one of the countries we serve. We currently deliver to Switzerland, Germany, Austria, Italy, Spain, the United Kingdom and the United States.

1.4 Our products are sold exclusively to private end customers and generally only in quantities customary for a household. Before accepting an order, we may reject it if there are objective indications of commercial or systematic resale. The resale of lawfully acquired genuine goods where permitted by law remains unaffected.

1.5 Any terms and conditions of the customer that deviate from these GTC shall apply only if we have expressly agreed to them in writing or in text form, for example by email.

1.6 The version of these GTC published in the online shop at the time the contract is concluded shall apply.

1.7 Any mandatory statutory consumer rights to which customers are entitled under the law of the country of their habitual residence remain unaffected.

2. CONTRACTING PARTY

The purchase contract is concluded with:

E-Commerce Tavic (sole proprietorship), trading under the fashion label “LEONITE®”
Weiherstrasse 17
CH-5015 Erlinsbach (SO)
Switzerland

Tel.: +41 79 646 53 13
Email: support@leonite.ch

Registered in the Commercial Register of the Canton of Solothurn.
Company Identification Number (UID): CHE-402.414.024

Owner and authorised representative: Stjepan Tavic

3. CUSTOMER SERVICE

3.1 For questions, complaints or concerns, please contact us by email at support@leonite.ch.

3.2 Our customer service is generally available from Monday to Friday during normal business hours. Enquiries are not processed at weekends or on official public holidays.

4. ORDERING PROCESS AND CONCLUSION OF THE CONTRACT

4.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

4.2 Orders may be placed with or without a customer account.

4.3 The ordering process generally involves the following steps: selecting items, adding them to the shopping cart, entering delivery and billing details, selecting the shipping and payment method, reviewing the order and submitting it as a binding order by clicking the clearly labelled order button indicating the obligation to pay.

4.4 By submitting the order, the customer makes a binding offer to purchase the products contained in the shopping cart.

4.5 After submitting the order, the customer will automatically receive an order confirmation at the email address provided during checkout.

4.6 We accept the order when we send the order confirmation, at which point the purchase contract is concluded. If the email expressly states that payment is still pending or being processed, or that further action by the customer is required, the purchase contract is concluded only once payment has been successfully completed and the relevant confirmation has been issued.

4.7 Before the contract is concluded, we may reject an order for objective reasons, in particular if a product is unavailable, customer details are incorrect, payment authorisation fails, misuse or fraud is suspected, or commercial resale is suspected. Once the contract has been concluded, we may rescind or cancel an order only where permitted by law. In this case, any amounts already collected will be refunded using the original payment method.

4.8 Before submitting the order, entries can be corrected at any time using the usual browser and form functions.

4.9 The language displayed and selected during the ordering process is the language of the contract. If contractual information is provided in several languages, the language version made available to the customer during the ordering process forms part of the contract. In the event of differences in interpretation, the German version serves as a reference, provided this does not restrict any mandatory statutory language, information or consumer rights.

4.10 We retain the order data and the contractual provisions applicable to the respective order for the purposes of processing the contract and complying with statutory retention obligations. The customer receives the order data as well as the GTC and the Withdrawal and Return Policy applicable when the contract is concluded by email or as a document that can be saved. The current version can be viewed in the online shop; for orders already concluded, the version provided at the time the contract was concluded remains authoritative.

4.11 Product images are for illustrative purposes. Minor colour variations, particularly those caused by screen settings, lighting or photographic presentation, do not constitute a defect provided that the agreed characteristics and the contractually intended use are not impaired. Information on material composition, model, dimensions, size and other essential product characteristics remains binding.

4.12 Size information, cuts, fits, measurements and size charts are provided for guidance. Minor deviations within customary manufacturing tolerances are reserved. Differences resulting from individual body shapes or personal wearing preferences do not constitute a defect. However, the goods must correspond to the product description and the size ordered.

5. PRICES, CURRENCIES, TAXES AND SHIPPING COSTS

5.1 The prices displayed in the online shop and at checkout at the time of the order are decisive.

5.2 Prices may vary depending on the delivery country, currency, market, tax settings, promotion or technical system settings.

5.3 The currency displayed at checkout is decisive for the respective order. Depending on the delivery country, prices may in particular be displayed in CHF, EUR, GBP or USD.

5.4 The total price displayed before the order is submitted includes all taxes and charges collected by us. Shipping costs are shown separately at checkout. For deliveries outside Switzerland, additional customs duties, import taxes, import VAT, import charges or handling fees may apply unless these are expressly shown as included in the price or prepaid.

5.5 The shipping costs, shipping options, delivery countries, currencies and special conditions displayed at checkout at the time of the order are decisive for that order.

5.6 Promotional prices, discount codes, promotions and free-shipping offers apply only during the stated period and in accordance with the conditions announced for the relevant promotion.

5.7 Obvious pricing, typographical or technical errors do not entitle the customer to delivery at an evidently incorrect price, to the extent permitted by applicable law. Before accepting the order, we may reject an order affected by such an error. Once the contract has been concluded, avoidance, rescission or cancellation is permitted only in accordance with the statutory requirements. The customer will be informed without delay and any payments received will be refunded without delay using the original payment method.

6. CUSTOMS DUTIES, IMPORT TAXES AND CHARGES

6.1 LEONITE® ships from Switzerland.

6.2 Deliveries outside Switzerland may be subject to additional customs duties, import taxes, value added taxes, import charges, handling fees or other charges.

6.3 This applies in particular to deliveries to the European Union, the United Kingdom and the United States.

6.4 Checkout will indicate whether customs duties, import taxes or other import charges collected by us are included in the total price or prepaid. Where such amounts are not expressly shown as included or prepaid, they must be paid by the customer directly to the competent authority or the appointed shipping provider. Mandatory statutory information obligations remain unaffected.

6.5 LEONITE® has no influence over the amount, calculation or collection of such costs. They are determined by the competent customs and tax authorities or by shipping and logistics providers in the respective delivery country.

6.6 Customers are advised to find out about the import regulations and possible additional charges applicable in the delivery country before placing an order. This does not limit our own statutory information obligations.

6.7 If delivery fails for a reason attributable to the customer, in particular because of an incorrect address, unjustified refusal of acceptance, failure to collect the parcel or failure to cooperate with import clearance, any additional costs actually incurred that are reasonable may be charged to the customer to the extent permitted by law. The allocation of costs in the event of a valid withdrawal or defective goods is governed by applicable law and our Withdrawal and Return Policy.

6.8 Customs clearance, official inspections and import procedures may delay delivery. Mandatory rights in the event of late or failed delivery remain unaffected.

7. PAYMENT

7.1 The payment methods displayed at checkout are available.

7.2 Available payment methods may vary depending on the delivery country, currency, device, technical availability, credit or risk assessment and the settings of the payment provider.

7.3 Payment methods offered may include credit cards, Apple Pay, Google Pay, PayPal, Klarna and other payment methods displayed at checkout.

7.4 Where payment methods are offered through Shopify Payments, payment is processed by Shopify Payments and, where applicable, other payment providers used by Shopify. The contractual and privacy terms of the respective payment providers may also apply. Our own obligations towards the customer remain unaffected.

7.5 If PayPal is selected, payment is processed by PayPal. PayPal's contractual and privacy terms also apply.

7.6 If Klarna or another payment provider offering payment by invoice, deferred payment or instalments is selected, the terms of the respective payment provider also apply.

7.7 Payment is generally authorised and automatically captured upon completion of checkout or once the selected payment provider has completed payment processing. For certain payment methods, the time at which an amount is charged or becomes due may differ under the terms of the respective payment provider. If we reject or cancel an order, any amounts already collected will be refunded using the original payment method.

7.8 If the customer is culpably in default of payment, statutory default interest and any reminder, chargeback or collection costs actually incurred that are reasonable and necessary may be claimed to the extent permitted by law. No additional costs will be charged for justified payment disputes or justified chargebacks.

7.9 Outstanding claims may be assigned to a debt collection agency or payment provider, or transferred to it for collection, to the extent permitted by law.

8. DELIVERY, SHIPPING AND AVAILABILITY

8.1 Delivery is made to the delivery address provided by the customer at checkout.

8.2 We currently deliver to Switzerland, Germany, Austria, Italy, Spain, the United Kingdom and the United States.

8.3 The delivery countries, shipping methods, shipping costs and delivery information currently available are displayed at checkout.

8.4 If a country cannot be selected at checkout or no shipping option is displayed, delivery to that country is not currently available.

8.5 Processing and delivery are carried out in accordance with our Shipping Policy.

8.6 The customer is responsible for providing complete and correct address details. These include, in particular, the name, street, house number, postcode, city, country and, where applicable, apartment number, company name, state, province, region or other information required for delivery.

8.7 If delivery is not possible, in particular because of an incorrect or incomplete address, failure to collect, failure to accept delivery or failure to cooperate with customs clearance, the parcel will be handled in accordance with the policies of the respective shipping provider.

8.8 Clause 6.7 applies to any additional costs actually incurred as a result of non-delivery attributable to the customer.

8.9 The processing, dispatch and delivery times stated in the product description, at checkout or in the order confirmation are decisive. Unless a different delivery time has been agreed, we will deliver without undue delay and within the period prescribed by the applicable law.

8.10 If it becomes apparent that an announced or agreed deadline cannot be met, we will inform the customer without delay of the delay and the expected new delivery date. Where required by law, the customer will be given the option of agreeing to the delay or cancelling the order and requesting a refund.

8.11 Customs clearance, official inspections, security checks, strikes, natural events or other events beyond our reasonable control may extend the delivery time. Such events do not automatically release us from our obligations to perform. Mandatory rights of the customer, in particular the rights to set an additional deadline, withdraw from the contract or receive a refund, remain unaffected.

8.12 Partial deliveries are permitted insofar as they are reasonable for the customer. Additional shipping costs will be charged only if the customer expressly agreed to them before completing the order.

8.13 If a product becomes permanently unavailable due to a circumstance beyond our control that could not have been foreseen when the contract was concluded, we will inform the customer without delay. We may rescind the contract only to the extent permitted by law. Payments already made will be refunded without delay using the original payment method. Any further mandatory rights remain unaffected.

8.14 In the case of consumers, risk generally passes when the goods are actually handed over to the customer or to a person authorised to receive them at the stated delivery address, unless otherwise provided by law.

9. PRE-ORDERS

9.1 Pre-order products are identified as such in the product description.

9.2 The dispatch or delivery period stated in the product description for a pre-order product forms part of the contract. By placing the order, the customer expressly agrees that delivery is to take place within the stated period.

9.3 The contract for a pre-order product is concluded in accordance with clause 4.6. Payment may be collected when the contract is concluded if this is clearly indicated at checkout.

9.4 If it is foreseeable that the stated dispatch or delivery period cannot be met, we will inform the customer without delay and provide a new expected date. Where required by applicable law, we will obtain the customer's consent to the delay or allow cancellation and a full refund. Mandatory rights in the event of delayed delivery remain unaffected.

9.5 Unless otherwise stated, orders containing both in-stock items and pre-order products may be shipped together once all items are available.

9.6 If partial deliveries are agreed at the customer's request, additional shipping costs may apply, provided the customer expressly agreed to them before completing the order. No additional shipping costs will be charged for partial deliveries initiated by us.

10. RETENTION OF TITLE

10.1 If we deliver goods before payment has been made in full, they remain our property until full payment has been received, if and to the extent that such retention of title is effective under applicable law.

10.2 The transfer of risk and the customer's mandatory rights are not affected by the retention of title.

11. RETURNS, WITHDRAWAL AND STATUTORY CONSUMER RIGHTS

11.1 Details concerning withdrawal, voluntary returns, return shipping, return shipping costs, refunds and possible exceptions are set out in the Withdrawal and Return Policy applicable to the respective order.

11.2 Consumers habitually resident in the European Union or the United Kingdom are entitled to the applicable mandatory consumer rights in those jurisdictions insofar as we direct our commercial activities to the respective country. These include, in particular, the statutory right of withdrawal for distance contracts.

11.3 We grant consumers habitually resident in Switzerland or the United States a voluntary 14-day right of return in accordance with our Withdrawal and Return Policy. Mandatory statutory rights remain unaffected.

11.4 Withdrawal may be exercised by any unequivocal statement, in particular by email or through the withdrawal function provided in the online shop. Prior authorisation is not required. Where prescribed by law, the withdrawal function will remain easily accessible throughout the withdrawal period and will acknowledge receipt of the withdrawal without delay on a durable medium.

11.5 Mandatory statutory rights in the event of defective, damaged or incorrectly delivered goods remain unaffected.

11.6 The version of the Withdrawal and Return Policy applicable to an order forms part of the respective purchase contract.

12. LEGAL WARRANTY AND DEFECTS

12.1 The statutory warranty rights under the applicable law apply.

12.2 The nature, order and requirements of remedies available in the event of a defect are governed by the applicable law. These remedies may include repair, replacement, price reduction, rejection of the goods or rescission of the contract.

12.3 Mandatory statutory consumer rights remain unaffected.

12.4 Customers are requested to inspect the goods immediately upon receipt and to report any apparent defects, incorrect deliveries or transport damage as soon as possible by email to support@leonite.ch. Failure to make such a report does not affect any mandatory statutory rights, but a prompt report facilitates inspection and processing.

12.5 In the event of a defect, please contact us by email before returning the goods wherever possible so that we can coordinate inspection and return. Prior contact or compliance with specific return instructions is not a prerequisite for exercising mandatory statutory rights. We bear the necessary return shipping costs where required by law.

12.6 Damage resulting from improper use, failure to follow care instructions, incorrect washing, chemical influences, excessive wear or normal wear and tear does not constitute a defect.

12.7 The care instructions attached to the product are particularly relevant.

12.8 Minor variations that are technically or production-related and unavoidable do not constitute a defect only if they are within customary manufacturing tolerances and do not materially impair either the agreed characteristics or the contractually intended use. Binding information on material composition, model, size and other essential product characteristics remains unaffected.

12.9 Claims under mandatory product liability law remain unaffected. Any manufacturer's warranties apply in addition to statutory rights and are governed by the manufacturer's respective warranty terms.

13. TRANSPORT DAMAGE AND MISSING ITEMS

13.1 Please inspect the shipment upon receipt.

13.2 If transport damage is externally visible, please have it confirmed by the carrier directly wherever possible.

13.3 Please report concealed damage, missing items or incorrect deliveries to us as soon as possible, ideally within 24 hours of delivery, by email to support@leonite.ch, quoting the order number and enclosing photographs and a brief description.

13.4 Prompt reporting facilitates our review and handling of the case. Mandatory statutory claims remain unaffected.

14. DIGITAL GIFT CARDS, PROMOTIONAL VOUCHERS AND NEWSLETTER

14.1 Purchased digital gift cards are delivered electronically after successful payment to the email address provided with the order or to the specified recipient address.

14.2 No shipping costs are charged for digital gift cards. They are not shipped physically and are not subject to parcel delivery times or customs procedures.

14.3 Paid LEONITE® gift cards do not expire. The remaining balance remains valid until fully redeemed, unless mandatory law provides more extensive rights.

14.4 No inactivity, administration or extension fees are charged for paid gift cards.

14.5 Gift cards may be used exclusively as a means of payment in the LEONITE® online shop. Partial redemption is permitted; any remaining balance remains available for future orders.

14.6 Gift card values and remaining balances cannot be paid out in cash unless payment is required by mandatory law.

14.7 Statutory withdrawal rights and the provisions of our Withdrawal and Return Policy apply to the purchase of digital gift cards. An unused paid gift card may be returned within the applicable withdrawal or return period. In the event of a valid return, the gift card code will be deactivated and the purchase price refunded using the original payment method.

14.8 Once a gift card has been redeemed in full or in part, its voluntary return is excluded. Mandatory statutory withdrawal and consumer rights remain unaffected. Gift card values already redeemed cannot be refunded twice.

14.9 If an order paid for wholly or partly with a gift card is refunded, the corresponding refund amount will generally be credited back to the gift card used or made available on a replacement gift card, unless otherwise required by law.

14.10 Promotional vouchers, discount codes or promotional credit issued free of charge may be limited in time and subject to specific redemption conditions. The respective validity period and applicable conditions are stated when they are issued or in connection with the relevant promotion.

14.11 Promotional vouchers and discount codes cannot be redeemed for cash and may be combined only if expressly stated.

14.12 The newsletter is sent only with express consent. Customers may unsubscribe at any time using the unsubscribe link in the newsletter or by email to support@leonite.ch.

14.13 Subscribing to the newsletter does not create any entitlement to vouchers, discounts or other benefits unless these have been expressly promised.

15. SET-OFF AND RIGHTS OF RETENTION

15.1 The customer's statutory rights of set-off and retention remain unaffected.

16. RESALE

16.1 Our offer is intended for private end customers and is generally limited to quantities customary for a household.

16.2 Before accepting an order, we may reject it if there are objective indications of commercial or systematic resale, misuse of promotions or circumvention of specified order limits.

16.3 Once the contract has been concluded, we may cancel it only under the statutory requirements or any requirements validly agreed. The resale of lawfully acquired genuine goods where permitted by law remains unaffected.

17. LIABILITY

17.1 Our liability is unlimited for intent and gross negligence and for damage resulting from injury to life, limb or health.

17.2 In the event of slight negligence, we are liable only for breach of material contractual obligations. In this case, liability is limited to the typically foreseeable loss, to the extent permitted by law.

17.3 We are not liable for delays or disruptions to performance insofar as they are caused exclusively by events beyond our reasonable control and could not have been prevented by us even with reasonable care. In such a case, we will inform the customer without delay and endeavour to find an appropriate solution. Mandatory rights, in particular the rights to set an additional deadline, withdraw from the contract, receive a refund or claim damages, remain unaffected.

17.4 The above limitations of liability also apply for the benefit of our employees, auxiliaries, representatives and vicarious agents.

17.5 Mandatory statutory liability, in particular under applicable product liability or consumer protection provisions, remains unaffected.

18. ELECTRONIC COMMUNICATION

18.1 Information relating to orders may be transmitted electronically, in particular by email.

18.2 Customers are requested to ensure that the email address provided is correct and remains accessible, and that receipt of our emails is not prevented by settings or filters. Statutory provisions governing receipt of electronic declarations remain unaffected.

18.3 Legally relevant communications, in particular order confirmations, shipping confirmations, payment information or return instructions, may be sent by email.

19. DATA PROTECTION

19.1 Our current Privacy Policy applies.

19.2 We process personal data in particular to process orders and payments, arrange shipping, communicate with customers, maintain customer relationships, comply with statutory obligations and, where consent has been given, send newsletters or carry out marketing activities.

19.3 Details of the controller, recipients, payment and shipping providers, legal bases, retention periods and data subject rights are set out in our Privacy Policy.

19.4 The privacy notices of the payment providers used also apply to payment processing.

20. COPYRIGHT, TRADEMARKS AND CONTENT

20.1 All content published in the online shop, in particular images, text, designs, logos, graphics, product names, product photographs, layouts and other content, is legally protected.

20.2 Use beyond private use, in particular copying, editing, distributing, communicating protected content to the public or using it commercially, is not permitted without our prior consent unless the use in question is permitted by law.

20.3 LEONITE® is registered as a trademark in Switzerland. Unless expressly permitted by law, the LEONITE® trademark and our protected signs, logos and product names may not be reproduced, modified, distributed or used for the user's own commercial purposes without our prior express consent.

20.4 Purchasing a product does not confer any rights to our trademarks, designs, images, product names or other intellectual property rights. The intended use and the resale of lawfully acquired genuine goods where permitted by law remain unaffected.

21. AMENDMENTS TO THESE GTC

21.1 We reserve the right to amend these GTC at any time.

21.2 Orders already placed are governed by the version of the GTC published at the time of the order.

22. APPLICABLE LAW AND JURISDICTION

22.1 Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), unless this conflicts with mandatory statutory consumer rights.

22.2 Mandatory statutory consumer rights of the country in which the customer has their habitual residence remain unaffected.

22.3 The mandatory statutory places of jurisdiction apply to consumers.

22.4 To the extent permitted by law, the place of jurisdiction is the registered office of E-Commerce Tavic.

23. DISPUTE RESOLUTION

23.1 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

23.2 Mandatory statutory information obligations and consumer rights remain unaffected.

24. SEVERABILITY

24.1 If any provision of these GTC is or becomes wholly or partly invalid, void or unenforceable, the validity of the remaining provisions remains unaffected.

24.2 Any invalid, void or unenforceable provision will be replaced by the applicable statutory provisions. In relation to consumers, it will be replaced automatically by a provision that comes as close as possible to the economic purpose of the invalid provision only to the extent permitted by law.

24.3 The same applies in the event of an omission.