Terms of service
LEONITE® – operated by E-COMMERCE TAVIC (sole proprietorship)
Registered office: 5015 Erlinsbach, Canton of Solothurn, Switzerland
Last updated: 10.06.2026
1. SCOPE OF APPLICATION
1.1 These Terms and Conditions govern all orders placed in the online shop at https://leonite.ch. Deviating terms and conditions of the customer shall only apply if we have expressly agreed to them in writing or in text form, for example by email. The version published at the time the contract is concluded shall apply.
1.2 Our offer is addressed exclusively to private customers aged 18 or over with a delivery address in Switzerland. Our products are sold exclusively for private use and only in quantities customary for household use. We are entitled to verify age and identity information using suitable procedures.
1.3 A contract is concluded in accordance with Section 4.6. We reserve the right to reject orders for objective reasons, for example lack of availability, incorrect information, refusal of payment, or suspicion of misuse.
2. CONTRACTING PARTY
The purchase contract is concluded with:
E-COMMERCE TAVIC (sole proprietorship), trading under the brand «LEONITE®»
Weiherstrasse 17
CH-5015 Erlinsbach
Tel.: +41 79 646 53 13
EMail: support@leonite.ch
Registered in the Commercial Register of the Canton of Solothurn.
UID: CHE-402.414.024
Owner and authorized representative: Stjepan Tavic
3. CUSTOMER SERVICE
For questions, complaints, or objections, you can reach us by email at support@leonite.ch. We are available Monday to Friday during regular business hours.
4. ORDER PROCESS AND CONCLUSION OF CONTRACT
4.1 The presentation of goods in the online shop does not constitute a legally binding offer, but an invitation to place an order. Minor color and material deviations between the product display and the actual product due to technical or production-related reasons do not constitute a defect.
4.2 Orders can be placed with or without registration, including as a guest.
4.3 Process: place Items in the shopping cart → enter address details → select shipping and payment method → review information → by clicking "Buy now", you submit a binding offer for the items listed in the order overview.
4.4 For immediate payment methods, for example credit card, Apple Pay, Google Pay, or PayPal, you will be redirected to the respective payment service provider and then returned to the shop.
4.5 After submitting the order, you will receive an automatic confirmation of receipt. This only confirms receipt of the order, not its acceptance.
4.6 The contract is concluded when we confirm your order by means of an express declaration of acceptance, such as an order or shipping confirmation by email, or when we dispatch the goods - whichever occurs first.
4.7 Before submitting the order, entries can be corrected at any time using the usual browser and form functions.
4.8 The contract language is German. We store the contract text, including order data and Terms and Conditions, for processing and in accordance with statutory retention obligations, generally for up to 10 years. You will also receive the order data by email. If you have created a customer account, you can view past orders there; for guest orders, later online access is not possible. The current Terms and Conditions can be viewed, saved, and printed in the footer of our online shop. The data entered during the ordering process is transmitted in encrypted form.
4.9 Size information, cuts, fits, measurements, and size charts correspond to customary industry standards and serve as non-binding guidance. Deviations due to individual body shapes or personal wearing preferences do not constitute a defect.
5. PRICES AND SHIPPING COSTS
5.1 All prices are stated in Swiss francs (CHF). The prices displayed in the online shop on the day of the order are decisive. Where applicable, prices include statutory value added tax.
5.2 Shipping costs for standard delivery with Swiss Post amount to CHF 8.50 and are shown at checkout. Any promotions or free shipping offers, for example above a certain order value, are also displayed there.
5.3 Shipping is carried out exclusively within Switzerland.
6. PAYMENT, DEFAULT OF PAYMENT, REMINDER PROCEDURE, AND DEBT COLLECTION
6.1 The payment methods displayed at checkout are available. These currently include, in particular, credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Klarna, and PayPal. The actual availability of individual payment methods may depend in particular on the customer's location, the currency used, the device used, technical requirements, and risk and plausibility checks.
6.2 Where payment methods are offered via Shopify Payments, payment processing is carried out via Shopify Payments and, where applicable, via one or more payment processors used by Shopify. The contractual terms and privacy provisions of Shopify Payments and the respective payment processors used may apply additionally to payment processing.
6.3 If PayPal is selected, payment processing is carried out via PayPal. The contractual terms and privacy provisions of PayPal apply additionally.
6.4 If payment options with deferred payment, invoice, or installment payment are available via an offered payment method, the terms and conditions of the respective payment service provider apply additionally.
6.5 If the customer is in default of payment, for example due to unpaid payments or chargebacks, default interest of 5% per annum shall be owed from the date of default. In addition, reasonable reminder fees may be charged insofar as they are caused by the default of payment and are necessary:
· 1st reminder: CHF 10 (payment period 5 calendar days)
· 2nd reminder: CHF 20 (payment period 5 calendar days)
· 3rd reminder: CHF 30 (final payment period 5 calendar days)
Official fees, for example debt enforcement or court costs, as well as verifiable third-party costs, for example chargeback fees from payment service providers, shall be borne by the customer insofar as legally owed. Outstanding claims may be assigned to a debt collection agency.
7. DELIVERY, AVAILABILITY, TRANSFER OF RISK
7.1 Delivery is carried out exclusively within Switzerland to the address provided by the customer.
7.2 Shipping is carried out by Swiss Post. Deliveries on Saturdays and public holidays depend on Swiss Post's scope of services. We do not deliver to parcel stations. Collection by the customer is not offered.
7.3 The delivery time is usually 2-4 working days from conclusion of the contract. Delays may occur during peak periods, for example Christmas. If the end of the delivery period falls on a Saturday, Sunday, or recognized public holiday, the period ends on the next working day.
7.4 Partial deliveries are permitted insofar as they are reasonable for the customer; no additional costs will arise as a result.
7.5 Non-availability: If a product is unavailable through no fault of our own despite a congruent covering transaction, we may withdraw from the contract. Payments already made will be refunded without delay.
7.6 Transfer of risk: The risk passes to the customer upon actual handover of the goods to the customer or to a person authorized to receive them at the specified delivery address.
7.7 Undeliverability: If a shipment cannot be delivered for reasons attributable to the customer and is returned to us, the customer shall bear the costs of the unsuccessful shipment as well as the costs of a renewed delivery.
7.8 Pre-orders: Pre-order products are marked accordingly in the product description. Delivery may take several months; stated dates are non-binding estimates. Orders containing both in-stock items and pre-order items may, unless otherwise stated, be shipped together once all items are available.
7.9 In the event of force majeure, for example natural events, pandemics, strikes, official orders, supply chain disruptions, or operational interruptions, we shall be released from our performance obligations for the duration and to the extent of such events, insofar as legally permissible.
8. RETENTION OF TITLE
The delivered goods remain our property until full payment has been received. We are entitled to register a retention of title in the retention of title register at the customer's place of residence. The customer undertakes to cooperate in making the declarations required for this purpose. Resale, pledging, or transfer by way of security of the goods before full payment is not permitted. After full payment, we will arrange for the deletion of a registered retention of title upon request.
9. RETURNS / RIGHT OF WITHDRAWAL
In Switzerland, there is no statutory right of withdrawal for online purchases. Returns due to dislike, incorrect size, or similar reasons are therefore generally excluded.
Statutory warranty claims pursuant to Section 10 and cases of incorrect delivery remain unaffected.
Notwithstanding the above, we reserve the right to accept a return as a gesture of goodwill in individual cases. There is no entitlement to this. The conditions of a goodwill return, in particular deadlines, condition of the goods, and cost consequences, will be determined in each individual case.
10. WARRANTY
10.1 The statutory provisions of the Swiss Code of Obligations (CO) apply.
10.2 In the event of defects, we shall, at our discretion, provide repair or replacement delivery. If this fails or is unreasonable, a price reduction or - in the case of defects that are not merely minor - rescission of the contract may be possible.
10.3 We recommend inspecting the goods promptly and reporting any defects; your statutory rights remain unaffected.
10.4 Product liability claims remain unaffected. Any manufacturer warranties exist in addition to statutory rights.
10.5 In the case of justified defects, we cover the return shipping costs. We provide a return label or reimburse necessary costs. Please report the defect in advance by email, see section 3, and only return goods after receiving our return instructions. If the inspection shows that no defect exists, for example usual signs of use or improper use, return shipping costs and renewed delivery may be charged.
10.6 Damage caused by improper use, failure to observe care instructions, incorrect washing, chemical influences, or normal wear and tear shall not be considered a defect. The care instructions attached to the product are decisive.
10.7 If goods are delivered incomplete or with obvious damage, we ask that you notify us and, where applicable, the delivery service as soon as possible. Failure to provide such notification has no effect on your statutory rights, but makes it easier for us to assert our own claims against the transport service provider.
11. GIFT CARDS, PROMOTIONS, AND NEWSLETTER
11.1 Newsletter: The newsletter is only sent after express consent using the double opt-in procedure. You can unsubscribe at any time via the link in the newsletter or by email to support@leonite.ch. Registration does not create any entitlement to gift cards, discounts, or other benefits.
11.2 Purchased gift cards: Purchased gift cards are valid for 2 years from the date of issue and can only be redeemed in the online shop. Cash redemption is excluded.
11.3 Promotional and discount vouchers: If offered, such vouchers are only redeemable within the specified period, cannot be combined, and cannot be paid out in cash. Redemption must take place before completion of the order. In the event of rescission, the refund amount will be reduced by the proportional voucher value; the voucher will not be reactivated in whole or in part. As a rule, only one promotional or discount voucher can be redeemed per order unless expressly stated otherwise.
12. SET-OFF AND RIGHTS OF RETENTION
12.1 Set-off is only permitted with undisputed claims or claims that have been legally established.
12.2 A right of retention only exists insofar as it is based on claims arising from the same contractual relationship.
13. RESALE
13.1 Sales are made exclusively to private customers for personal use.
13.2 Systematic or commercial resale of the goods without our prior written consent is prohibited.
14. LIABILITY
14.1 We are liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body, or health.
14.2 In the case of slight negligence, we are liable only for breach of essential contractual obligations; in this case, liability is limited to the typically foreseeable damage.
14.3 The above provisions also apply in favor of our auxiliary persons. Mandatory statutory liability remains unaffected.
15. ELECTRONIC COMMUNICATION
Information relating to orders may be transmitted electronically. The customer is obliged to ensure that the email address provided is reachable and that no settings or filters prevent receipt.
16. AMENDMENT OF THESE TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. For orders already placed, the version published at the time of the order shall apply.
17. APPLICABLE LAW AND PLACE OF JURISDICTION
17.1 Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
17.2 Mandatory statutory places of jurisdiction apply to consumers.
18. DATA PROTECTION
Our current Privacy Policy applies. We process personal data for the handling of orders, maintaining customer relationships, fulfilling legal obligations, in particular retention obligations, and - where consent has been given - for the newsletter, see Section 11.1.
Details regarding the controller, recipients, for example payment and shipping service providers, legal bases, retention periods, and your rights, such as access, rectification, deletion, and others, can be found in the Privacy Policy.
The privacy notices of the payment service providers used apply additionally to payment processing, see Section 6.2.
19. COPYRIGHTS AND TRADEMARKS
All content published in the online shop, in particular images, texts, designs, logos, and product names, is legally protected. Any use beyond private use - in particular copying, editing, distribution, public reproduction, or commercial use - is prohibited without our prior consent.
The trademark "LEONITE" and our other distinctive signs may not be used without consent. By purchasing a product, you do not acquire any rights to the underlying designs; only the customary use of the goods is permitted.
20. SEVERABILITY CLAUSE
Should individual provisions of these Terms and Conditions be or become wholly or partially invalid, void, or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision shall be deemed agreed that comes closest to the economic purpose of the invalid provision.
21. DISPUTE RESOLUTION
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
